Frequently Asked Questions

FAQs

  • Individual Support Services (ISS) is a personal service agency that focuses on non-medical support, such as personal care, homemaking, and respite services. Individual Support Home Health Care (ISHHA) provides skilled nursing and medical support in the home, including medication management, wound care, and health assessments. Together, we provide a full range of care solutions to meet both medical and daily living needs.

  • We proudly serve families across Indiana, offering in-home care and personal support services to individuals of all ages.

  • Our services include skilled nursing care, medication management, wound care, personal care assistance, homemaking tasks, respite care, and support for individuals with intellectual and physical disabilities. Services are tailored to each client’s needs, whether short-term or long-term.

  • If your loved one needs medical services such as medication administration, wound care, or monitoring from a licensed nurse, ISHHA may be the right fit. If they mainly need help with daily activities, light housekeeping, meal preparation, or companionship, ISS can provide the right level of support. Our team can guide you in choosing the best option.

  • All staff are carefully trained and screened. Home health staff include licensed RNs, LPNs, and HHAs who are certified by the Indiana State Board of Health. Personal care staff at ISS are trained, compassionate caregivers, many of whom hold CPR and First Aid certifications through the American Heart Association.

  • We offer flexible care options, ranging from just a few hours a day to 24-hour support, depending on the client’s needs.

  • Yes. ISHHA accepts Medicare, Medicaid, and many private insurance plans for skilled nursing and home health services. ISS provides personal care services that may be covered under certain programs or paid privately. Our team will review options with you during the admissions process.

  • Quality and safety are our top priorities. All staff are trained, certified, and regularly evaluated. Care plans are reviewed and updated as needed, and families are kept informed at every step. Our goal is to deliver reliable, compassionate care that families can trust.

  • The first step is an in-home assessment. We’ll meet with you and your loved one to evaluate needs, answer questions, and create a personalized care plan. To schedule an assessment, call us at (765) 354-9004.

Give your loved one the care they deserve. Call (765) 354-2223 to learn more.